The Beginner’s Guide to Telephones

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Six Features Your Business Phone System Should Have

If you want your business to succeed, you must invest in quality communication. Before purchasing a phone system, there are a few factors you should consider. A major factor that needs consideration is the type of features you need to have. A phone system is only as good as the features it has to offer. Here are 6 examples of telephone features that you should have.

Answering Machine
Every phone system on the market today has a voicemail feature. However, these features vary according to providers. Certain Voicemail features give you access to messages regardless of location. Whether you are using a remote voicemail system or the phone itself, you can gain access to your messages anytime and from any place.

Phone Conferencing
You can use this feature, which has multiple extensions to connect to a number of people. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. Something else you should do, is check the quality of sound in the speaker to confirm whether calls can be heard.
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Automated Attendant
If you are very busy or maybe have a little cash to employ a call center solution, then you definitely need this. Your business could be termed as unprofessional if you lack such a software This feature serves as a stand-in receptionist. They are capable of passing the required info regarding your business to the caller.
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Call Screening
Business people are often busy and might not have ample time to answer all their inbound calls. This feature is very efficient because it allows you to choose how to handle each call that comes through. You can differentiate between casual and business calls, just by looking at the caller ID. Besides, using this feature enables you to determine which calls should be responded to first. However you should never allow your casual calls to be made using your business number.

Music on Hold
According to a study done by a telemarketing magazine around 80% of business callers are often put on hold. Additionally, the study evidently showed that 60% of the callers hang up if they end up experiencing silence. Having music playing in the background encourages callers to remain on the line. You can also keep them on hold using messages instead of utter silence.

Call Forwarding Feature
You can use this feature to forward your inbound calls to a more accessible device such as your cell phone, or another office phone instead of it going unanswered.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered.

It is clear that phone systems have a variety of features. It is up to you to research and find out, which ones your business requires most. However, there is no law against having all of them if possible.